HOMI – Terms & Conditions

Last Updated: September 2026

Welcome to HOMI. These Terms & Conditions govern your access to and use of the HOMI mobile application, website, and related services (collectively, the “Platform”).

By accessing the Platform, creating an account, requesting a quotation, making a booking, purchasing a service, or otherwise using HOMI, you agree to these Terms & Conditions and our applicable Privacy Policy, Cancellation & Refund Policy, and other policies published on the Platform.

If you do not agree with these Terms, please do not use HOMI.

1. About HOMI

HOMI is a multi-provider marketplace that enables customers to discover, compare, communicate with, request quotations from, and book independent service providers across categories that may include home maintenance, wellness, beauty, healthcare-related services, events, tutoring, catering, property and facility services, and other services made available from time to time.

Unless expressly stated otherwise, HOMI acts as a technology marketplace and intermediary connecting customers with independent third-party providers.

Services displayed on the Platform may therefore be offered and performed by independent businesses, professionals, technicians, specialists, clinics, contractors, or other third-party providers (“Providers”).

2. User Accounts

Certain features may require you to create an account.

You agree to provide accurate and current information and to maintain the confidentiality of your login credentials. You are responsible for activity conducted through your account unless you promptly notify HOMI of suspected unauthorized access.

HOMI may suspend or restrict accounts where we reasonably suspect fraud, misuse, abusive behavior, violation of these Terms, or activity that could harm customers, Providers, HOMI, or the Platform.

3. Services & Providers

Providers are responsible for the services they list and perform through HOMI, including their service descriptions, availability, service areas, qualifications, licenses where applicable, personnel, pricing and fulfillment.

Depending on the service, customers may be able to compare Providers based on factors such as price, availability, location, ratings, offers and service options.

Availability of a service or Provider is not guaranteed and may vary according to location, schedule, capacity and other operational circumstances.

4. Bookings

A booking is subject to Provider availability and confirmation.

Customers are responsible for providing accurate booking information, including location, contact details, requested service, property or service requirements, and any other information reasonably required to complete the service.

Some services may require an inspection, consultation, assessment or quotation before the final scope and price can be confirmed.

Any additional work outside the originally agreed scope should be communicated to and approved by the customer before additional charges are incurred.

5. Pricing & Payments

Prices displayed on HOMI may be fixed, starting prices, hourly rates, package prices, estimates, or quotation-based depending on the service.

Applicable taxes, platform fees, call-out charges or other charges, where relevant, should be disclosed before payment or booking confirmation.

Payments may be processed through authorized third-party payment service providers. HOMI does not directly store complete payment-card information where payment processing is handled by such providers.

HOMI may facilitate payments to Providers and may deduct applicable commissions, platform fees or other agreed charges before settlement with the Provider.

6. Cancellations & Refunds

Cancellation and refund eligibility depends on the service, Provider, booking status, cancellation timing and circumstances of the request.

Applicable cancellation terms should be presented during the booking process or through HOMI's Cancellation & Refund Policy.

Where a refund is approved, it will normally be processed through the original payment method where technically possible. Processing times may vary depending on the payment provider and financial institution.

7. Provider Responsibilities

Providers using HOMI are responsible for maintaining any registrations, licenses, permits, professional qualifications, insurance or regulatory approvals required to legally provide their services in the applicable jurisdiction.

Providers must provide accurate information and perform confirmed services professionally, safely and in accordance with applicable laws and agreed service requirements.

Providers remain responsible for their employees, contractors, technicians and other personnel performing services on their behalf.

8. Health, Beauty & Wellness Services

Certain services available through HOMI may relate to health, wellness, beauty, personal care or similar activities.

HOMI itself does not provide medical advice, diagnosis or treatment merely by making such services discoverable through the Platform.

Where a service requires a licensed healthcare professional, clinic or other regulated provider, the relevant Provider remains responsible for ensuring that the service is provided by appropriately qualified and authorized personnel.

HOMI should not be used as a substitute for emergency medical services.

9. Customer Responsibilities

Customers must provide a safe and reasonably accessible environment for Providers to perform booked services and provide accurate information relevant to the requested service.

Customers must not use HOMI for unlawful purposes, harass or abuse Providers or other users, attempt fraudulent transactions, manipulate ratings or reviews, interfere with the Platform, or attempt to circumvent HOMI's payment or booking systems in violation of applicable Platform policies.

10. Reviews & Ratings

Customers may be permitted to rate and review Providers following completed services.

Reviews should reflect genuine experiences and must not contain unlawful, fraudulent, defamatory, threatening, discriminatory or otherwise inappropriate content.

HOMI reserves the right to moderate or remove content that violates these Terms or applicable law.

11. Third-Party Services

HOMI may integrate with third-party services such as payment gateways, mapping and location services, communication services, analytics platforms and other technology providers.

Use of these services may also be subject to the respective third party's terms and privacy policies.

12. Platform Availability

We aim to maintain reliable access to HOMI but cannot guarantee that the Platform will always operate without interruption, delay or technical error.

HOMI may modify, suspend, upgrade or discontinue features when necessary for maintenance, security, legal, commercial or operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, HOMI will not be liable for indirect, incidental, special or consequential losses resulting from use of the Platform.

Because services may be performed by independent Providers, the Provider is primarily responsible for the proper performance of the service it provides, including the conduct of its personnel.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law or restricts any mandatory consumer rights.

14. Intellectual Property

The HOMI name, logo, Platform design, software, interface, graphics, content and other HOMI-owned materials are protected by applicable intellectual-property laws.

Users and Providers may not copy, reproduce, distribute, modify or commercially exploit HOMI-owned materials without authorization.

Provider-owned trademarks, images and content remain the property of their respective owners.

15. Privacy & Data Protection

HOMI may collect and process information necessary to operate the Platform, manage accounts, facilitate bookings and payments, provide customer support, improve services and meet legal obligations.

Personal information will be handled in accordance with HOMI's Privacy Policy and applicable data-protection requirements.

Information necessary to fulfill a booking may be shared with the relevant Provider.

16. Cookies & Analytics

The HOMI website and Platform may use cookies and similar technologies for essential functionality, preferences, security, analytics and, where applicable and consented to, marketing.

Users may manage available cookie preferences through their browser or the consent-management options provided by HOMI.

Further information should be provided in HOMI's Cookie Policy and Privacy Policy.

17. Communications

By creating an account or making a booking, you agree to receive communications necessary to operate your account and fulfill transactions, including booking confirmations, verification messages, payment information, Provider communications and service updates.

Marketing communications will be sent in accordance with applicable consent requirements. Users may unsubscribe from promotional communications through the methods provided, without affecting essential transactional communications.

18. Suspension & Termination

HOMI may suspend, restrict or terminate access to the Platform where a user or Provider violates these Terms, engages in fraudulent or abusive activity, creates security or safety risks, or where restriction is reasonably required by law.

19. Changes to These Terms

HOMI may update these Terms periodically to reflect changes to the Platform, services, legal requirements or business operations.

Updated Terms will be published on the Platform with a revised “Last Updated” date. Where required by applicable law, users will be notified of material changes or asked to provide renewed consent.

Continued use of HOMI following an effective update constitutes acceptance to the extent permitted by applicable law.

20. Governing Law & Disputes

These Terms are governed by the laws applicable to the HOMI legal entity and jurisdiction through which the relevant service is offered, subject to mandatory consumer-protection laws applicable to the customer.

Because HOMI is intended to operate across multiple countries and cities, additional country-specific terms may apply and will take precedence where required by local law.

21. Contact HOMI

For questions regarding these Terms, bookings, payments, cancellations or complaints, customers may contact HOMI through the Help / Support section of the Platform or through the official contact details published on the HOMI website.

Important before publishing: I would not publish the original IQONIC wording. HOMI's legal model is materially different because it is a marketplace connecting customers with multiple independent Providers. You should also have separate Privacy Policy, Cancellation & Refund Policy, Provider Terms & Conditions, and ideally country-specific supplemental terms for UAE, Egypt and the United States.

For the UAE launch in particular, the final version should be reviewed by your lawyer once the actual HOMI operating company/legal entity, trade-license jurisdiction, payment gateway, commission model, and dispute jurisdiction are finalized. Those details should not be guessed in the public Terms.