18. Jurisdiction-Specific Consumer Rights

HOMI operates or may make services available in multiple jurisdictions. The general cancellation and refund rules in this Policy apply across the HOMI Platform; however, customers may have additional mandatory rights under the laws of the country or state in which a service is provided.

Nothing in this Policy is intended to exclude, restrict, waive, or replace consumer rights that cannot legally be excluded or limited. Where applicable law provides greater protection than this Policy, the applicable legal requirement will prevail.

United Arab Emirates

For services provided to consumers in the United Arab Emirates, this Policy is subject to applicable UAE consumer-protection laws and regulations.

Customers retain any mandatory rights available under UAE law in relation to services that are defective, inadequate, unsafe, materially different from what was agreed, or otherwise fail to meet applicable requirements.

Any HOMI or Provider-specific cancellation, refund, rescheduling, or service terms will apply only to the extent permitted by applicable law.

Where a refund, remedy, compensation, or other consumer right is required by UAE law, this Policy will not operate to restrict that right.

Egypt

For services provided to consumers in Egypt, this Policy is subject to applicable Egyptian consumer-protection laws and regulations.

Customers retain any mandatory rights and remedies available under Egyptian law where a service is defective, improperly performed, materially different from the agreed service, or otherwise subject to a statutory consumer remedy.

Cancellation and refund conditions may vary according to the nature of the service, particularly for services that have already commenced, customized services, appointments for which resources have been specifically reserved, or other circumstances recognized by applicable law.

Nothing in HOMI's general cancellation rules or a Provider's individual terms limits a consumer right that cannot legally be waived.

United States

For services provided in the United States, consumer cancellation and refund rights may vary according to applicable federal, state, and local laws.

HOMI's general Cancellation & Refund Policy applies unless applicable law provides the customer with additional or greater rights.

Certain states may impose specific requirements concerning cancellations, refunds, disclosures, recurring services, automatic renewals, service contracts, or particular categories of services. Where such requirements apply to a HOMI transaction, they will take precedence over any inconsistent provision of this Policy.

HOMI does not intend this Policy to create the same statutory cancellation or refund right in every U.S. state where no such uniform right exists.

Marketplace & Provider Responsibilities

HOMI operates as a marketplace connecting customers with independent Providers. Depending on the transaction and applicable law, the Provider performing the service may have direct legal obligations toward the customer concerning service quality, rectification, refunds, warranties, licensing, or other consumer remedies.

HOMI's role as a marketplace does not remove any responsibility imposed on HOMI or a Provider by applicable law.

Where a customer raises a legitimate service-quality or consumer-rights complaint, HOMI may facilitate communication and dispute resolution between the customer and Provider without limiting any rights available to either party under applicable law.

19. Policy Updates

HOMI may update this Cancellation & Refund Policy periodically to reflect changes to the Platform, services, operational practices, Provider requirements, or applicable laws.

The latest version will be published on the HOMI app and website with an updated Last Updated date.

Where required by applicable law, customers will be notified of material changes.

20. Applicable Consumer Rights

This Policy does not exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Where mandatory local consumer-protection requirements provide greater protection than this Policy or a Provider's service-specific cancellation terms, those mandatory requirements will apply.

21. Contact HOMI Support

For questions about cancellations, refunds, disputes, or your consumer rights in connection with a HOMI booking, please contact:

Email: support@get-homi.com

Customers may also contact HOMI through the Help & Support section of the HOMI app where available.